How One Allegro Seller Cut Response Time from 4 Hours to 20 Minutes

When Marek started selling electronics on Allegro three years ago, customer messages were manageable. A dozen a day, easy to answer between packing orders. But as his store grew to 200+ active listings, the inbox became a full-time job.

By late 2025, Marek was spending 4 hours every day just answering customer questions. Most were repetitive: shipping status, product compatibility, return procedures. Each one still required checking the order, looking up tracking, and writing a personalized reply.

"I was answering the same questions over and over. 'Where is my package?' 'Does this case fit iPhone 15?' 'How do I return this?' — but each time I had to look up the specific order details."

His response time had crept up to 6+ hours on average. Allegro's algorithm noticed. His seller rating dropped from 4.9 to 4.6, and he started losing the Buy Box on competitive listings.

Marek connected Replio in January 2026. The setup took less than 10 minutes — OAuth connection to Allegro, a quick knowledge base upload with his product specs and return policy, and he was ready.

The first thing that surprised him was how contextual the AI responses were. Unlike template-based tools he had tried before, Replio actually read the order history, checked DHL tracking status, and referenced the specific product the customer had purchased.

After one month of using Replio, the numbers told the story:

• Response time: From 4 hours to 20 minutes per day
• Average reply speed: From 6 hours to 12 minutes
• Seller rating: Back up to 4.8
• Messages handled: 40-60 per day with minimal effort

The key was not that AI wrote perfect responses every time. It was that 90% of messages needed only a quick review and one-click approval. The remaining 10% — complex disputes, unusual requests — Marek still handled personally, but now he had time to give them proper attention.

Three features stood out in Marek's workflow:

1. Automatic order context. When a customer asked "where is my package?", Replio already had the DHL tracking number, current status, and estimated delivery date pulled into the response. No more switching between tabs.

2. Knowledge base integration. Marek uploaded his product compatibility charts and return policy once. Now every AI response about "does this fit model X?" was accurate and consistent.

3. Weekend auto-responder. Friday evening to Monday morning, Replio handled everything automatically. Customers got immediate responses, Marek got his weekends back.

The time saved was not just about comfort. Marek reinvested those 3+ hours daily into sourcing new products and optimizing listings. His monthly revenue grew 23% in the first quarter after adopting Replio.

"It's not about replacing the human touch. It's about not wasting that touch on questions a machine can answer perfectly well."

If you are spending more than an hour a day on customer messages, the math is simple. Every hour saved is an hour you can spend growing your business.